FAQs

How do I become a Pink Hippo Customer?

You can also place your order directly online at The Pink Hippo website: www.thepinkhippo.com If you need additional assistance please call: Please call 833.Go.Hippo or email info@thepinkhippo.com.

 

Does The Pink Hippo have specifications on how to set up my artwork before submission?

Yes.  Please follow these instructions to help ensure the best possible print quality.

Please provide a print-ready PDF, in CMYK color format with at least 300dpi resolution. 

You can find templates here

If you have additional questions about uploading a print-ready file, please email support@thepinkhippo.com

 

Does The Pink Hippo have templates I can download to help me with my artwork?

Yes! The Pink Hippo has a variety of templates available for you to use that will help make your layout easy, quick, and convenient. You can find our templates here: XXXX.   The Pink Hippo templates are free for our customers to download and use as many times as they want. EPS templates are available for customers who use Adobe Illustrator. If you use other programs, we have also made JPG templates available. You can find templates here

 

How do I check the status of my order?

Feel free to call The Pink Hippo at 833.Go.Hippo or feel free to email: info@thepinkhippo.com

 

What if I have a project that is not listed on the website?

No problem. We will happily provide a custom quote for your project and consult with you on the most cost-effective way to produce your project.  Most estimates can be turned around in 24 hours. To get your custom estimate you can:

1. Call 833.Go.Hippo
2. Email: info@thepinkhippo.com

 

What is the best way to contact The Pink Hippo?

By phone at: 833.go.Hippo or by email at: info@thepinkhippo.com

 

What is the best way to place my order?

You can place your order here on the website, through email: info@thepinkhippo.com or by phone: 833.go.Hippo

 

What browsers work best with your website?

For optimum performance, We recommend using the latest version of all browsers with our website. 

 

What type of print-ready files do you accept.

High-res PDF, JPEG or EPS files for most projects. 

 

What forms of payment does The Pink Hippo accept?

All payments are done by credit card only. The Pink Hippo accepts Visa, Mastercard, American Express, and Discover cards.  

 

What is your address?

The Pink Hippo is located at 401 West Los Feliz Road Glendale, CA 91204

 

What if I can’t find answers to my questions on this FAQ?

Please call or email and a live person will be happy to help you.  833.go.Hippo or by email at: info@thepinkhippo.com