We have a variety of options for templates to help you create your designs. If you have your own design software to use, you can find downloadable templates here.

If you do not have your own design software, you can also use our online designer.



Reversed type is used to describe light text on a dark background, also referred to as “knocked out” type.

Regular Type Reversed Type

There are a few things to be cautious of when using reversed text in your design:

  • When reversed type gets printed, the ink has a tendency to spread into the type (making fine details smaller)
  • If the typeface you want to use is available in different weights, choosing a heavy or bold variant is a good idea
  • The text should be large enough to be easily read
  • It is not recommended to be used for large amounts of body text; it is harder and more tiring for the eyes to read



Grey can be a problematic colour to work with in printing.

When to use grey

Designs with large areas of grey cause “banding”, which is an inconsistent print of the color with subtle lines running across.

Although Jukebox uses the latest technology, banding is unavoidable and is likely to occur on certain stocks and coatings. For this reason, we do not recommend large areas of grey (such as background colours or large solid areas).

You may want to consider using our Vibrant Grey stock instead of printing your grey background.

How to apply grey

It is important to set the right CMYK values when using grey.

Do not use grey composed of cyan, magenta or yellow values – this can cause the grey colour to shift from a cool or warm grey.


  • Use black ink only
  • Adjusting K value only (higher percentage for darker, lower percentage for lighter)
  • C, M, or Y all set to zero

Not Recommended

  • We do not recommend using grey colours with C, M or Y values


What is a vector?

Vector is a type of computer graphics. Vector is used to describe graphics that use geometrical objects – such as points, lines, curves and polygons – to create an image (rather than pixels).

Photographs and other pixel-based images are referred to as “raster” images.


What is a PDF?


PDF stands for “Portable Document Format”. A PDF is a digital file format used to represent electronic text, images and graphics. It supports both pixel-based (raster) and vector graphics.

PDF is a standard file format used in the print industry as it is not dependent on application software or hardware to display. It encapsulates images, fonts and other information required in one file for easy viewing, electronic transmission and printing.

The filename extension for PDF files is “.pdf”


What resolution should my image be?

In order to know what resolution an image file will need to be – you will first need to know the size you would like to use the image at (for example 4″ x 6″).


As our recommended pixels-per-inch (PPI) is 300, multiply these dimensions by 300 to find out the minimum recommended resolution (in pixels) for that image.


Hence, a 4 x 6 inch image should be 1200 x 1800 pixels (or larger), as calculated below:


Width: 4″ x 300 = 1200 pixels

Height: 6″ x 300 = 1800 pixels


What size can I print my image?


In order to know what size your image will be suitable for print you will first need to know the resolution of the image in pixels (for example 1024 x 768 pixels).


As our recommended pixels-per-inch (PPI) is 300, divide these dimensions by 300 to find out the maximum recommended size (in inches) for that image.


Hence, a 1024 x 768 pixel image should not be larger than 3.4 x 2.56 inches in the design, as calculated below:


Width: 1024 ÷ 300 = 3.4 inches

Height: 768 ÷ 300 = 2.54 inches




We use the latest technology for the highest quality printing, however there are some issues that should be avoided. Please check the following issues before placing your order and uploading files.



Transparencies can sometimes cause issues when your design is processed through prepress software.


These problems can often be avoided by using shades of a colour, instead of transparency (for example: instead of setting a black colour object to 10% transparency, set the ink values to CMYK: 0, 0, 0, 10). Also see: Can I use Pantone (or spot) colours?



Overprinting is similar to the “Multiply” effect – but often will not preview in a PDF file. White objects that are set to overprinting will not print, so it is always best to check that no objects are set to overprint. Using “multiply” has a similar effect as overprinting without the preview issue.


When viewing and exporting your design and press-ready files, ensure that “Overprint Preview” is turned on.



Borders close to the edge don’t cause errors, but it can lead to an unwanted finished product. Any slight shifting that occurs during the printing and trimming process are more visible when there is a border running along the edge. We recommend borders, if required, be at least 0.25 inches away from the trim line.


Safety Margin

Important text or graphics too close to the trim line. See: Bleed and safety margin



We recommend converting all fonts to paths (outlined) or flattening artwork before uploading, as this causes the least issues with fonts.


If fonts are not outlined, they can become corrupt and cause an unwanted output in print.


Although not recommended, you may also choose to embed the fonts in your PDF file. If fonts are not embedded correctly in the PDF file, they may not appear correctly or change to a “default” font.



We recommend using CMYK black (0, 0, 0, 100).


For large areas of solid black, you can use ‘rich black’ for a deeper black. We recommend a CMYK breakdown of 60, 40, 40, 100 for rich black. We do not recommend using rich black with grey colours, gradients or screened versions of rich-black.


Using an RGB black (ie. CMYK 75, 68, 67, 90) or other black values may cause an unwanted or unexpected output – the colour can shift to a black that has a brown, red, grey or blue tint to it (depending on the values).


Ensure your artwork is in CMYK mode before making adjustments to colours.


If you are using Adobe Creative Suite, please ensure that you check your preferences and ensure that ‘Appearance of Black’ is set to ‘Display All Blacks Accurately’ and ‘Output All Blacks Accurately’; and ‘Overprint [Black] Swatch at 100%’ is not checked.


Heavy Coverage and Registration Black

Designs should not have areas of ink coverage over 300% (heavy coverage) will be rejected by our production department. The wide range of colours available with CMYK printing should not require areas of coverage over 300%.


The coverage means the total amount of ink being applied – for example a green colour with values C: 75, M: 5, Y: 100, K: 20 has a coverage of 200% (75 + 5 + 100 + 20). Only CMYK values can be used to calculate coverage (not RGB or Lab).


Registration Black means that all inks are being applied at 100% (C: 100, M: 100, Y: 100, K: 100) – a total coverage of 400%.


Areas with ink coverage over 300% will causes issues with inks mixing and drying correctly.


Files containing registration or heavy black, or coverage over 300% will be rejected by our production department. The reason is that too much ink is being applied in one area and the ink won’t dry properly on the press sheets. This can cause set-off where the ink of a still wet sheet rubs off on whatever is stacked on top of it.


Gradients and Banding

See: Gradients and Banding



When using grey in your design we recommend using greyscale black (without any Cyan, Magenta or Yellow ink). Grey colours that have cyan, magenta or yellow ink can shift to appear off-grey (such as blueish-grey). In Adobe Photoshop, convert the Colour Mode to ‘Greyscale’. In Adobe Illustrator and InDesign, use colour values within the range: C: 0, M: 0, Y: 0, K: 0-100.


Large areas of grey are not recommended for Digital Output printing as they appear streaked when printed (this is also called “banding”). You may want to order from our Premium Grey product line (grey cardstock) as an alternative to printing a full grey background.


Royal Blue / Purple Colour Range

Blue and purple colours, especially in the royal blue to dark purple colour range, can be problematic and shift within the range.


See: Blue/purple colour issues.


Reversed type

When reversed type gets printed, the ink has a tendency to spread into the type.


If the typeface you want to use is available in different weights, choosing a bold or black variant is a good idea. With thicker stems and strokes, the spreading of ink has less effect on the legibility of the text.


The text should be large enough.


If you use a serif font, some of the sharp edges of the serifs may disappear. Some serif fonts have thin horizontal strokes which may clog up. In general sans serif fonts are more suitable for reversed type.


Don’t use script fonts for reversed type. Usually these typefaces are so delicate that the printed result will be unreadable.



It is possible for ink to flake off the paper in areas where the document is folded. Large solid areas may need to be moved to areas of the design where folding doesn’t occur.


Design considerations for Digital Output





Smooth gradients do not produce consistently – similar to the banding issue above – because the lower resolution (compared to Offset Printing) might not accurately reproduce a narrow tint range as a smoothly graduated vignette, but will instead create noticeable blocks or bands of colors.


To resolve this issue – adding a texture or noise throughout the gradient can reduce (but not avoid) this.


Can I email my files to see if they are set up correct?


We do not review files via email.


We recommend placing orders with proofing type “Online PDF Proof”. This way our prepress team will review your files before sending to print. You will be sent an email with a PDF proof to approve – if any possible issues are noticed by our prepress team, you will receive a note with your proof.


This is the only way to have our prepress review your PDF file before printing. If you would like one of our designers to review and provide advice regarding your design, you will need to place a design service request and you will be sent a quote for one of our designers to provide this advice.


How do I create my artwork or design?


We require a press-ready file of your design to print.


There are several ways you can create this:


You can create the design using a professional design application, or work with your designer who can provide this. Start by downloading the appropriate Layout Template for your product.

Use our free Online Creators to create a simple design

Request a quote for Design Services and we will provide a quote for our talented designers to help you


Do you offer Price Matching?


We offer price matching on a case by case basis. Please submit a price match request via our contact page and we will contact you with our best available pricing.